Terms and Conditions
In these terms and conditions, the “Company” or “we” or mean “Arab Kings Coffee” and the “Customer” or “you” shall mean any person, firm, company or body which places an order with the Company. Please read these terms and conditions carefully before using the site. By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.
The Company shall make every effort to ensure that prices, details and sizes of products on this website are up to date. Prices are subject to change without prior notice and all orders are subject to Company’s acceptance at its sole discretion and stock availability.
The Company shall make every effort to ensure products displayed on the website are in stock. If from time to time products become out of stock, the Company reserves the right to offer alternative product/s to the Customer of similar value and style.
The prices charged are those applicable on the day you order.
All orders are subject to confirmation of final availability and we reserve the right to decline any order at our sole discretion. In the event that we are unable to fulfill any of the products or services in the Customer’s order, we will notify the Customer by phone or email before delivery.
You are required to register before placing any order through this website. During the registration: You must provide us with accurate, complete and up to date registration information;
You must safeguard your username and password;
You authorize us to assume that any person using the site with your username and password is either you or is authorized to act for you;
The Company has the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.
You must inform us immediately of any changes to the information that you provided so that we can communicate with you effectively.
The Customer is requested to examine the goods immediately upon purchase for any deficiencies and/or damages. Claims (if any) must be lodged to us within 7 days from the date of delivery, otherwise we shall have the discretion to refuse your claim after delivery.
Returns & Refunds Policy
Merchandise may be returned or exchanged within seven (7) days of purchase upon presentation of the receipt and provided that the merchandise are unused, the packaging must be in the condition in which it was sold to you and in the condition originally sold together with all parts and accessories which are provided with the merchandise including manuals, certificates, labels, tags, consumables, bags, and boxes.
The company will refund the amount paid by cash or by Alipay (if applicable).
If there is any dispute, Arab Kings Coffee reserves the right of final decision.
The Company shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond the control of Company.
We accept Visa, MasterCard, Octopus for payment.
All product prices listed are in HK dollars.
The Customer’s offer to purchase made on www.arabroyalcoffee.com shall be subject to our sole discretion and may not be accepted subject to the availability of stock or other reason. A final and conclusive invoice will be presented to the Customer upon delivery.
We may from time to time set credit limits for individual customers and we reserve the right to limit sales including the right to decline sales to any customers.
We reserve the right to change the payment terms for any order without prior notice.
We offer free delivery (single location only) for orders of HK$300 or above. For orders below HK$300, delivery fee of HK$50 shall apply.
We are committed to safeguarding your privacy and ensuring that your Personal Data is protected.
We shall keep your Personal Data confidential and shall ensure that our policies and practices with respect to the collection, use, retention, disclosure, transfer, security and access of your Personal Data comply with the laws of Hong Kong.
If you provide any personal data to us, you are deemed to have authorised us to collect, retain and use personal information about you for the following purposes:
(a) providing you with customer service including but not limited to processing and effecting sales, orders, refunds and exchanges relating to products available for sale in our shops, putting together shopping lists for you, providing you with a more personalised experience on our website and responding to your queries, feedback or claims;
(b) providing you with our promotional materials (including but not limited to updates to our website), discount vouchers and wellness information;
(c) performing research or statistical analysis in order to improve our products and services and for marketing and promotional purposes;
(d) verifying your identity;
(e) operating, processing, maintaining and/or managing any account you may have with us (where applicable); and
(f) making such disclosures as may be required for any of the above purposes or as required by law or in respect of any feedback or claims made by you.
Under the Ordinance, you have the right of access to personal information held by us and to request correction of the information.